NexaTunesFrequently Asked Questions
Find answers to common questions about using NexaTunes for your music distribution needs.
Uploading & Managing Music
Please follow the steps outlined in Product.pdf.
You may join our Discord for further assistance.
The instructions are provided in Spotify Importer-2.pdf. However, before using it, you must inform us.
You may join our Discord for further assistance.
Yes – we accept music that includes AI-generated elements, as long as it is part of a serious, human-led creative process.
What we don't allow:
- Fully AI-generated tracks without human involvement
- Bulk uploads of low-effort or short AI songs
- Attempts to manipulate the platform with automated content
Yes, you can manage unlimited artists and sub-labels under one account. Simply add your artists under the metadata of a song and create additional labels under Label.
- If already released: Contact us to request a correction.
- If not yet released: You can make changes directly through your dashboard.
Yes, but you must submit the changes via our request form, and we will process them for you.
Yes, but you must request a takedown. Note that takedown fees may apply.
We distribute to all major platforms. A detailed list will be available soon.
Reports & Payments
- On the 1st of every month, you will receive a detailed royalty and streaming report under Settings → Statements.
- A breakdown of all streams and platforms is available in your Finance Dashboard.
Payments are processed monthly, 30 days after we receive the invoice.
Distribution & Release Timelines
- If Fastlane is included in your plan: 3-4 working days.
- If not, the standard processing time is at least 4 weeks.
Support & Additional Services
Not at the moment, but this feature is planned for release later this year.
Not currently. However, we collect licensing royalties for your songs if you're not a member of an association.
Click "I forgot my password" on the login page to request a password reset. If you have other issues, please contact support.
- Editorial Playlists: Submission will be available via Google Form.
- Third-Party Playlists: Direct submission is not available.
A Split Tool will be introduced soon. Details will be provided in a separate document.
No.